The Democratic Society are exploring how the experience of online consultations, as run by Whitehall, can be improved.


This eight-week project is seeing The Democratic Society working with Snook Research to explore a range of questions related to consultations.


Using Demsoc’s in-house expertise in democracy and the existing process of consultations, we’ve been working to identify the specific types of individuals and organisations involved in the consultation process – from civil servants and Ministers, through to the wide range of individuals and organisations who may respond to consultations.


We’re carrying out interviews with experts, exploring international best practice and researching the platforms currently used for broad consultative purposes.


Our research partners, Snook, are carrying out user research to understand the motivations and behaviours attached to the process. They will be identifying what makes a good consultation experience.


Together we will be providing evidence to the government and advice based on our findings to support them to improve online consultations. The project is funded by the Government Digital Service.



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