Carl Haggerty of Devon County Council has a very interesting blogpost on what the future of local public services might look like in a digital world. There is a lot of crossover with central government, not just in the fact that many local services are delivered through Whitehall-led organisations. Well worth perusing.
The following drawing focuses on the underlying proposition that every citizen can and will meaningfully integrate the internet into their daily lives. This level of active and capable participation should allow for new opportunities to emerge which reduce and divert demand to alternative tools which are open by default and digital by design.
The environment will not simply develop, and the transformative opportunities will not unfold, unless people, businesses, service providers, government, community organisations and others fully understand and integrate digital into everything they do.
This requires pervasive digital awareness and education — a ubiquitous digital climate that animates and inspires creativity and transformation and enables growth and wellbeing.
We must acknowledge that a digital climate is different to a transformation programme. It is a shift in thinking in which people and institutions are routinely aware of and constantly incorporate digital technology and opportunity into whatever they do.