BIS Digital Engagement Case Study Series: Updating and simplifying consumer rights | digital@BIS

A great write-up of an interesting open policymaking collaboration between teams at the Department for Business, Innovation and Skills, opening up a policy consultation about consumer rights to a wider audience through clear language, active outreach and straightforward methods to respond:

We knew that the core stakeholders – those with a specific interest such as consumer rights groups and large retailers – would respond to the consultation, but we wanted to go wider. What about individual consumers? What about small retail businesses?

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