Social listening in government – practical uses

We live in a data world and the predicted rate of growth is staggering. 73% of adults in Great Britain access the Internet every day, 53% of them do so using a mobile phone. The expectations of networked publics are different and demanding. Service Delivery Many businesses today now rely on monitoring social media to […]

Ethical considerations for government in social listening

There’s been a fair amount of discussion about the use of ‘social listening’ over the past few months, particularly surrounding the relationship between people’s use of Internet tools, the corresponding institutional capability through big data and advanced analytics to mine that usage, and the evolving privacy and ethical concerns. Social and ethical considerations move at […]