Case Study: Open Standards Consultation (Cabinet Office )

Comments were pre-moderated and once approved were attributed and displayed on the site to encourage debate between respondents. A facility to like or dislike comments was also provided so that contributors could easily show support or otherwise for a particular point of view. Once the consultation closed, all comments were exported from the online tool […]

Case Study: Collecting user feedback on alpha and beta versions of GOV.UK

About the project: GOV.UK is the recently launched replacement for the Directgov and Businesslink websites, developed by the Government Digital Service (GDS). Developed in the open, the alpha and beta versions of GOV.UK were released to the public with the express intention of gathering as much feedback from actual site users as possible. High quality […]

Case Study: NHS Listening Exercise

The NHS listening exercise invited public comments on four broad themes. We worked with the NHS Future Forum to help gather and understand feedback on the changes to the health and care system, during the pause in the Health and Social Care Bill work. The digital bits of the listening exercise included formal consultation-style questions on DH […]

Case Study: Maps and apps

This was a crowd-sourcing exercise that ran over 6 weeks (during August to September 2011) to identify and showcase the best existing health apps and the best ideas for new apps. It worked in 3 steps: (1)Users nominated their favourite app and explained why they liked it, (2) the online community voted for or against […]

Case Study: Long term conditions – Developing a cross-government strategy

We asked stakeholders (e.g. advocacy groups, representative bodies etc.) and others (e.g. people with long-term conditions and their carers) to contribute to the development of the cross government ‘long term conditions’ strategy by asking them to submit comments openly on a Department of Health (DH) website over an 8-week period. We also partnered with the […]

Case Study: Dementia Challenge

About the project: From March 2012, we’ve been running a policy engagement campaign for the Dementia Challenge in partnership with the Alzheimer’s Society.  The campaign has encouraged people to get involved with the “champion groups” who are reviewing how society tackles aspects of dementia care. The membership of these “champions groups” was drawn from Alzheimer […]

The Matrix Reloaded: Building the database

In an earlier post I talked about the six outcomes that policy makers are working towards when engaging on or discussing policy with the public. In this post, I’d like to: explore the best way to map successful (or otherwise useful) case studies detailing consultation or digital engagement exercises to these six outcomes. explore the best […]

Case Study: Idea Street (DWP)

About the project: Platform designed to capture and develop ideas generated by DWP staff and where appropriate, convert them into meaningful set of projects that could be implemented. Idea Street has since been superseded by an updated platform. Idea Street was based on a SaaS-based platform delivered by Spigit and was delivered in 2 months. Two […]

Case Study: Red Tape Challenge

About the project: The Red Tape Challenge (RTC) to support open discussion on how the aims of existing regulation can be fulfilled in the least burdensome way possible. Consultation draws on experience and ideas dispersed amongst those who encounter regulation regularly, in order to identify best way to cut “red tape”. Site is built on […]

Case Study: Engagement on Draft Care and Support Bill

About the project: Customised engagement platform to collect comments on the draft Care and Support Bill. The draft bill proposes a single, modern law for adult care and support that replaces existing outdated and complex legislation. The key thing we needed to do was to invite and publish comments on individual clauses within the draft […]