Minister for Housing Launches Our New Report on Empowering Tenants

The report aims to inspire housing providers about new ways of engaging with their tenants and giving them greater control over the places they live. The report was commissioned by Wheatley Group, Scotland’s largest provider of social housing, and was delivered with practical support from the Chartered Institute of Housing. We hope its findings are also of relevance beyond the housing sector.

To create this report we investigated innovative practice from other sectors, and from around the world, that could inspire the housing sector. We also conducted interviews and focus groups with staff across Wheatley Group and a variety of customers. This approach helped us create a number of initial ideas that were presented and discussed at a conference that brought together international experts on participation and engagement alongside housing sector staff and customers. A synthesis session with senior staff from Wheatley Group and a series of workshops were also used to explore these ideas further. We are enormously grateful to the panel of experts who took part in the conference and to the many staff and customers of Wheatley Group whose insight this work is built on.

The report looks at new ways of working together and news channels for being heard,  illustrated by examples drawn from around the world. The final chapter looks at what is needed to develop and sustain innovative approaches within organisations in this sector. You can read the full report here.

Keven Stewart, MSP, the Scottish Minister for Local Government, Housing and Planning attended the launch of the report in Glasgow and has contributed a foreword to the report stating:

“What comes across loud and clear in this report is that engagement must be genuine. True engagement is not just about solving issues for people but about working collaboratively with people to deliver change. This is what the report describes as moving from consultation to cocreation. It points to fresh approaches, tools and techniques with examples given from across the world.

I therefore welcome this research and thank Wheatley and CIH for commissioning it, and the Democratic Society for carrying it out.

I hope it will stimulate discussion and re-energise thinking on how we engage with people. The examples discussed in the report expand the choices that housing professionals have and offer useful tools to support more effective engagement that builds on existing work.”

If you’d like to know more about this report, or talk to us about engagement and participation in the housing sector please contact us on